Purchasing & Order FAQ

We manufacture a wide range of parts, including:

• Spare parts for steam turbines, hydraulic turbines, and generators.
• Boiler components.
• Babbitt bearings and Fluoroplastic bearings.
• Filters, filter elements, hydraulic valves, and pumps.
• Other related industrial components.

We provide comprehensive solutions for power plants, including:

• Parts: Filters, valves, pumps, and bearings.
• Systems: EHC, TSI, MEH, DCS, and Excitation systems.
• Materials: Sealing compounds, insulation materials, and ceramic-lined pipes.
• Equipment: Coolers.
• Services: Electric motor repair.

Normally we reply to inquiries within 12–24 hours on working days.

For urgent requests, you can also contact our sales team directly.

Yes, we specialize in custom manufacturing. We can produce non-standard parts based on your drawings, samples, or technical specifications.

For most spare parts there is no strict MOQ.

However, for customized products or special materials, MOQ may apply depending on the manufacturing process.

We accept payments in: USD, CNY.

• 100% Inspection: All products are fully checked before delivery.
• Third-Party Inspection: Customers are welcome to arrange for third-party inspections independently.

If required, we can provide documents such as:

• Material certificates
• Inspection reports
• Test reports

Products are packed according to the product type, usually using:

• Strong cartons
• Wooden boxes
• Export standard packaging

Special packaging can also be arranged according to customer requirements.

We support FOB, CIF, EXW, CIP, FCA, DDP and Express Delivery.

We ship worldwide using:

• DHL
• FedEx
• UPS
• Air freight
• Ocean freight

Shipping cost depends on:

• Destination
• Package weight and size
• Shipping method

We will calculate the freight after confirming order details.

Yes. Customers can arrange their own freight forwarder if needed.

Please contact us and provide the order number, product photos and problem description. Our team will investigate and provide a solution.

Yes. Our engineers can provide:

• Product selection advice
• Installation guidance
• Spare parts replacement suggestions

Yes. You can send photos or equipment information and our engineers will assist with identification.

We support communication in English and Chinese.